Computer & IT Help

If you have an IT-related problem, MD Anderson has a team of experts who can help. Dial 4-INFO on campus or visit 4-INFO.

(Please open up a ticket with 4-INFO if you have issues with user accounts, passwords, Outlook emails, computer hardware, remote access, etc.)

📞 Phone: 713-794-4636
📧 Email: 4INFO@mdanderson.org
🔗 Visit: 4-INFO Help Page

IROC Tech Support (Only for IROC Staff)

All IROC employees are encouraged to create a work item on our IROC Tech Support Board for technical and production support.

For IT issues like web site updates, RADS support (installation, user accounts/passwords, bugs/features/enhancements), Road Software, IROC-CORE support (installation, bugs/features/enhancements), data/excel reports from Access databases, Proton questionnaire, Facility Questionnaire, Demographics Form, CSI form, MDA Dosimetry Laboratory web site updates/forms, US Oncology site, etc., please click on the link below and create a task for the IROC IT.

CREATE A TASK

(Please add a title and description in the fields provided and click on Save.)

Create a Task

IT SUPPORT BOARD

(To view pending tasks, status of your task and your position in the task queue.)

View IT Support Board

ADMIN BOARD

(IROC Admin Group approved users (ONLY) will be able to submit requests to the Admin Group.)

Access Admin Board

FAQ

All IROC employees are allowed to create a work item.

Adding a work item is just one click away. Click on Create a Task button. In the dialog that appears, please enter a title and a description of the task. Make sure to include as many details as possible. This includes the software name, URL, error, screenshot (if any) etc. Please make sure to save it before you leave or exit the dialog.

The work item will be assigned to an IT staff by the IT manager. Once it is assigned, depending upon its priority it will be addressed.